IAMTHEITCONSULTANThttps://iamtheitconsultant.com/Practical IT guidance.en-GBPractical IT advice. With the day job in mind.https://iamtheitconsultant.com/briefings/start-here/https://iamtheitconsultant.com/briefings/start-here/Tue, 08 Sep 2026 12:00:00 GMTPractical IT guidance for people responsible for making technology work.When did you last restore a backup?https://iamtheitconsultant.com/briefings/restore-test/https://iamtheitconsultant.com/briefings/restore-test/Tue, 08 Sep 2026 12:00:00 GMTA completed backup job is only part of the evidence.Your AI pilot needs a boring success measure.https://iamtheitconsultant.com/briefings/ai-pilot/https://iamtheitconsultant.com/briefings/ai-pilot/Tue, 08 Sep 2026 12:00:00 GMTA polished demo is a poor substitute for a useful result.When the temporary fix becomes part of the servicehttps://iamtheitconsultant.com/briefings/temporary-fix/https://iamtheitconsultant.com/briefings/temporary-fix/Tue, 08 Sep 2026 12:00:00 GMTHow to document, review and retire a workaround before it becomes an unsupported dependency.MFA is worth having. The method matters.https://iamtheitconsultant.com/briefings/mfa/https://iamtheitconsultant.com/briefings/mfa/Tue, 08 Sep 2026 12:00:00 GMTSome methods resist phishing better than others.Before you buy it, try leaving it.https://iamtheitconsultant.com/briefings/saas-exit/https://iamtheitconsultant.com/briefings/saas-exit/Tue, 08 Sep 2026 12:00:00 GMTMake the exit test part of the SaaS trial.Who owns it after the launch meeting?https://iamtheitconsultant.com/briefings/ownership/https://iamtheitconsultant.com/briefings/ownership/Tue, 08 Sep 2026 12:00:00 GMTAgree who makes the decisions, who operates the service and what happens when its owner is unavailable.Could someone else run it on Monday?https://iamtheitconsultant.com/briefings/handover/https://iamtheitconsultant.com/briefings/handover/Tue, 08 Sep 2026 12:00:00 GMTUse a handover test to find the missing instructions.Handling the quick question that needs a changehttps://iamtheitconsultant.com/briefings/quick-question/https://iamtheitconsultant.com/briefings/quick-question/Tue, 08 Sep 2026 12:00:00 GMTTurn an informal request into a clear next step without hiding the impact of the work.What keeps landing in your IT queue?https://iamtheitconsultant.com/briefings/desk-open/https://iamtheitconsultant.com/briefings/desk-open/Tue, 08 Sep 2026 12:00:00 GMTTell us about the recurring problem that deserves a closer look.Write the change record for the person who reads it at 2am.https://iamtheitconsultant.com/briefings/change-record/https://iamtheitconsultant.com/briefings/change-record/Tue, 08 Sep 2026 12:00:00 GMTA change record earns its keep during the rollback, not at the approval meeting.Your ticket queue is a design document.https://iamtheitconsultant.com/briefings/queue-as-design/https://iamtheitconsultant.com/briefings/queue-as-design/Tue, 08 Sep 2026 12:00:00 GMTThe same request arriving forty times is telling you something about the service, not about the users.