When did you last restore a backup?
A completed backup job is only part of the evidence.
The archive
Notes from the operational end.
Practical exercises and questions to take into your next service review.
6 briefings
When the temporary fix becomes part of the service
How to document, review and retire a workaround before it becomes an unsupported dependency.
Before you buy it, try leaving it.
Make the exit test part of the SaaS trial.
Could someone else run it on Monday?
Use a handover test to find the missing instructions.
Handling the quick question that needs a change
Turn an informal request into a clear next step without hiding the impact of the work.
Write the change record for the person who reads it at 2am.
A change record earns its keep during the rollback, not at the approval meeting.