Your AI pilot needs a boring success measure.
A polished demo is a poor substitute for a useful result.
The archive
An independent view.
Editorial positions, visibly labelled. The reasoning sits alongside the claim.
3 briefings
Who owns it after the launch meeting?
Agree who makes the decisions, who operates the service and what happens when its owner is unavailable.
Your ticket queue is a design document.
The same request arriving forty times is telling you something about the service, not about the users.